Bob Phibbs Posts by Bob Phibbs

9 Ways How To Compete With Online Retail Bandits Stealing Your Business

So many retailers love to complain that online retailers are killing them. And yes, online is affecting all of us, but y...

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Phibbs
My Personal Journey To Honoring Civil Rights

Updated July 20, 2023 This blog is not about retail sales training. Or marketing. Or attracting customers to your shop. ...

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How The Best Retail Salespeople Make The Sale

Updated October 4, 2024 I've written about bad customer service experiences, but this time, I thought you should see wha...

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Retail Management: How To Get Your Employees To Do What You Want

Updated September 16, 2024 One of my first clients was a coffee roaster, and I remember the owner recounting a story abo...

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