Bob Phibbs Posts by Bob Phibbs

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How To Build Retail Customer Loyalty

Updated October 30, 2024 Lower footfalls, conversions, and margins haunt many retailers, from the biggest box to the tin...

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The Ritz-Carlton Review: My Personal Customer Service Horror Story

I was standing naked, covered only in a towel, and yelling down from the second floor of the men’s spa at the Ritz-Carlt...

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9 Tips To Get Last Minute Shoppers To Spend More In Your Retail Store

Updated November 21, 2024 How can brick-and-mortar retailers compete against online retailers to get their fair share of...

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Independent Retailers: How To Pitch Your Small Business Saturday Success To Reporters

The 2012 Thanksgiving holiday weekend retail sales total increased 12.8 percent according to the National Retail Federat...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN