Bob Phibbs Posts by Bob Phibbs

off price retail market
The Off Price Retail Market Isn't The Way To Go, Customer Service Is

Back when I was a kid, I had a coughing fit at a concert. My mom looked down at me, grabbed her purse, and gave me a tis...

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Shaking hands at a conference
Twelve Do's and Don’ts For Getting The Most From A Conference

Spring is when conferences are being planned and manufacturers, distributors and associations are inviting you to come t...

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Roadblocks
How To Close A Sale? Address Shoppers Five Roadblocks

Updated April 4, 2024 The days of trying to make shoppers buy something are gone. The world has changed even if you try ...

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How To Build Retail Customer Loyalty

Updated October 30, 2024 Lower footfalls, conversions, and margins haunt many retailers, from the biggest box to the tin...

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