Bob Phibbs Posts by Bob Phibbs

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Is Customer Service A Battle? Apparently

An article in the WSJ profiled JetBlue Airlines employees - 10% of whom were previously firefighters or cops. "Now, as a...

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Public Speaking? Avoid These 5 Common Presentation Errors

This post is for all of you having to make a presentation to a group or do public speaking at your convention. We’ve all...

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Why Retailers Must Be The Drivers Of Social Change

Published: April 17, 2018 | Updated: April 17, 2023 Starbucks was to close 8000 of their US locations for bias training ...

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Is Your Retail Brand Still Relevant?

Have you ever watched The Sopranos episode where Richie racks up a massive debt? Tony takes over the business and racks ...

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