Bob Phibbs Posts by Bob Phibbs

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How to Reduce Friction in Selling

IHOP created a tsunami of publicity when they teased they were changing their name to IHOB. A few days later they reveal...

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Showrooming: 13 Reasons Brick-and-Mortar Retail Stores Are Susceptible

Showrooming occurs when customers at a brick-and-mortar store, after having physically touched, smelled, lifted, handled...

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What Top Brick-and-Mortar Retailers Do To Combat Amazon

Updated for relevancy October 5, 2023. When 250+ Bon Ton stores went out of business, the Wall Street Journal caught up ...

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Retail Sales Training: No Placeholders In Sales Presentation

A placeholder in graphic design is a stand-in for the real image. In retail sales, it is a stand-in for real conversatio...

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