Bob Phibbs Posts by Bob Phibbs

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Retailers And CPG Manufacturers Take The Lead In Social Activism And Gain Sales As A Result

Updated August 25, 2022 Gillette sells razors, Nike sells shoes, Starbucks sells coffee, and Patagonia sells sportswear,...

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Oracle NetSuite + Retail Doc Survey Reveals Customer Service Disconnect

Updated May 3, 2024 Hey Alexa, 95% of consumers don’t want to talk to a robot when shopping. Oracle NetSuite and I partn...

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Neiman Marcus Visit Illustrates Why Brick And Mortar Stores Are Losing Money

Updated October 3, 2024 When in Dallas, I decided to visit the Neiman Marcus flagship store. Upon entering the cosmetics...

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How To Be Here Next Year: 5 Steps Retailers Need To Embrace To Compete With Online

Many retailers have embraced digital as the be-all and end-all. Many pundits and retail experts are telling us the only ...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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