Bob Phibbs Posts by Bob Phibbs

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3 Ways Brick and Mortar Stores Are Fighting Back Against Amazon

After attending the NRF Big Show I came upon three tech solutions retailers are using to bolster their in-store efforts ...

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What Is Exceptional Customer Service?

Updated April 4, 2024 What is exceptional customer service? It makes that one human being in front of you feel that for ...

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Are Your Retail Salespeople Vomiting On Your Customers?

It was the summer of '72, I was at my aunt's house in Remington, Virginia. It was early on a beautiful summer night, all...

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Ted Baker Delivers The Best Shopping Experience Around

After an interview at CNN in New York, I was to catch up with my buddy Tony at the new Men’s Nordstrom just down the way...

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