Bob Phibbs Posts by Bob Phibbs

Customer service checklist with excellent checked
Why Your Customer Service Has To Include Selling

“I need more customers!” “I need to know how to attract more customers!” These are common refrains from business owners ...

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What You As A Retailer Should Do To Deal With Tariffs

I expect it is going to be a great August for retail sales. Not because it’s back-to-school season but because of announ...

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The Growing Backlash Against Brands Undercutting Their Retail Partners By Going D2C

I used to work under a high-pressure bonus program. It was everything to hit goal for the month. Some guys would do incr...

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frustrated customers waiting in line
Customer Service: Are You Losing Business Juggling Too Many Customers?

Some amount of juggling customers is necessary for any retail store looking to provide customer service. Unless your mod...

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