Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

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Why Equating Training with Teaching Could Hurt Your Retail Business

This blog is my response to a question from a Facebook fan asking me, “What is the difference between training and havin...

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Selling Wine and Spirits: The Art of Pairing Bottles with Personality Types

Updated May 24, 2024 Buying wine, liquor, cannabis, cigars, beer, and most new foods is like choosing a book without rea...

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New Trends in Digital Customer Service: The Evolution of Self-Service Tools

The retail industry has undergone a significant transformation, shifting the focus toward digital customer service, mark...

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Retail Supply Chain: How Sustainability Can Be Eco-Friendly & Profitable

Sustainability has become a big concern for retailers, and for good reasons. The effects of human activities on the envi...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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