Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

trainer looking at person during a mock session
Building Confidence in Your Sales Team

As an experienced sales trainer, I've seen my share of role-playing sessions go wrong, with people expected to soar fail...

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Grumpy to Great Employee
Unlocking the Power of Engaged Retail Employees

A recent webinar, "From Grumpy to Great: Because Happy Employees Don't Spit In Your Coffee," brought together Paul Landr...

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Lumber Liquidators yellow is back
Nailing It Again: How Tom Sullivan Reclaimed Lumber Liquidators

Few retail stories embody the spirit of entrepreneurship and resilience quite like that of Tom Sullivan and Lumber Liqui...

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woman not going into store
17 Ways Your Store Might Be Driving Customers Away

Have you ever walked into a retail store and thought, "Yikes, I hope my shop doesn't look like this?" We've all been the...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

I'M READY TO WIN