Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

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Retail's AI Taskmaster: Technology Turns Associates into Digital Servants

I shared a story last month about a visit to Saks where associates were too engrossed in their smartphones to look up at...

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Is Your Store Network Ready for Modern Retail? What 600 Global Stores Learned

While I was at NRF's Big Show, I was able to chat about one the one least sexy technologies with James Hughes, who runs ...

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Last Mile Letdown: How Retailers Kill Customer Loyalty at Checkout

Retailers spend countless hours and resources training frontline teams to handle difficult customers. But who's addressi...

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Train or Drain: The Real Cost of Untrained Retail Staff

Today, we're discussing a topic close to my heart and crucial for your bottom line: employee sales training, especially ...

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