Bob Phibbs, the Retail Doctor Posts by Bob Phibbs, the Retail Doctor

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Train or Drain: The Real Cost of Untrained Retail Staff

Today, we're discussing a topic close to my heart and crucial for your bottom line: employee sales training, especially ...

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Quit Discounting: 9 Lessons from a Successful Independent Retailer

What does it take to be a successful independent retailer? I visited Kidstop's owner, Kate Tanner, to get her insights. ...

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Unplugged: The Real Reason Your Store Associates Can't Connect With Customers

A silent revolution is taking place. It's not about the latest technology or the newest product trends. Instead, it's ab...

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Fixing Broken Business Associations: Cliques, Cash, and Chaos

Local businesses face many challenges, so the roles of downtown associations, chambers of commerce, and business allianc...

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The 5 Shifts Brick-and-Mortar Retailers Are Making to Generate Up to 20% Higher Profits Every Month

Are you a hungry brick-and-mortar store owner who’s ready for a fresh, people-obsessed strategy? This training is for you if you want to grow your business using a powerful customer experience formula proven to make your cash register chirp.

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