Bob Phibbs Posts by Bob Phibbs

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Why You Hate Firing An Employee, And How To Deal With It

Updated 12/1/24 My parents divorced when I was 11. For a long time, I felt there was something I could have done to prev...

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How To Get Your Dealers and Franchisees To Follow Your System

As a retail consultant, one of the most universal concerns major brands and franchisors ask me is, "How can I get franch...

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The Perils of Passive Learning: Why Retail Needs Active Training and Impactful Coaching

Updated May 20, 2024 Managers, have you ever shown an employee a training video or document and considered them “trained...

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Not Just Following Orders: 10 Tips To Manage Change And Produce Positive Results

As a retail shop owner or manager, it's crucial to understand that the success of any training program is not just about...

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