By
Bob Phibbs
Updated June 11, 2024
Time management isn't just for accountants - it's for everyone.
Because of the nature of the business, managers and independent retail owners are often pulled and pushed in dozens of directions.
As a result, both can become overwhelmed by multiple demands and not focus on moving the business forward.
You can either be passive and carry all these demands on your back, or you can become proactive and the master of your day.
One way, you're stressed out; the other, you're sane.
It starts with what you focus on as you come to work...
If all you can say is how overworked you are and that there's no time, guess what?
Your days will be harried, and you'll have no time. It's a self-fulfilling prophecy.
But when you start each day being in control with a positive attitude and saying to yourself that you know what's most important to accomplish, you'll find the day passes quickly and with less drama. That happens when you use these tips for time management.
5 Time Management Tips
1. Dump it: Begin every week or, ideally, every day by listing every professional and personal task you must finish in that time frame. I call this a brain dump - you don't want all those tasks running around in your head that you need to accomplish. Losing 10 pounds = not on the list. Send back returns today = yes. Then, prioritize the items on your list to focus your week, starting with the most important. If you don't get them all done, at least you got the most important.
2. Work it: You'll only be in business tomorrow if you sell your merch today! So, in addition to the brain dump, set a daily sales goal each day. Then, give everyone you're working with their own sales goal. Unless you tell them what you expect them to sell, there will be no focus on their part to move your merch.
3. Train it: Aren't you tired of the same questions? "Where does this go?" "How much is this?" "How do I ring this up?" If you hear the same questions over and over, guess what? You probably have neglected training. Ensure training with specific items or procedures is on your weekly list until you get your full staff up to speed.
4. Plan it: Email, Facebook updates - all of it can be a time suck away from selling your wares. Schedule a time each day to check on and respond- then stick to it. If you want to check social media sooner - do it on a break.
5. Review it: Praise your staff because valued people will likely take on more responsibility, accept new training, and ease the manager's burden. Even if they're on commission, your employees still need to hear you say, "You did a great job, and I appreciate your hard work."
See also, How To Get Your Employees To Do What You Want
In Sum
Seizing control of your time requires changing your attitude about who is in control—you or "outsiders." This can be uncomfortable.
But if you can practice these five time management tips religiously for a couple of weeks, you'll find that you won't be putting out fires every day but can get up in the blimp and look at the whole operation - and guide it profitably with less stress.
Check out my proven retail sales training system below.
