The Retail Doctor Blog

mystery shop versus NPS
Retailers: In-Store Surveys Lie. Mystery Shops Don’t.

Your customer surveys are lying to you. I know that's harsh, but it's true. Those QR codes and website URLs printed on e...

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If You’re Always Running a Sale, You’re Always Losing Margin

From independent boutiques to national chains, many retailers lean heavily on coupons, sales, and markdowns to drive tra...

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old way of supply chain versus agentic AI
Retail Supply Chains Are Broken - Here’s How Unified Platforms Fix Them

If you've spent any time in Enterprise retail, you’ve seen it: departments that don’t talk to each other, systems that w...

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What a Customer Service Failure Taught Me About Brand Accountability

When you make a high-consideration purchase: a luxury mattress, custom flooring, high-end appliances, you’re not just bu...

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