Your Store's Evolution Starts Here
Bob Phibbs, the Retail Doctor®, is a dynamic speaker, author, and retail strategy mastermind on a mission to revolutionize brick-and-mortar retail through a customer-centric, fiercely human approach. With over 30 years of hands-on experience, infectious enthusiasm, and practical wisdom, Bob energizes businesses, helping countless stores increase sales and create exceptional shopping experiences in an increasingly competitive landscape.
Expert Guidance That Transforms Brick-and-Mortar Retail
Online Retail Sales Training
Transform your sales staff with SalesRX. Interactive, customizable, on-demand online retail sales training
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In-Person Sales Training
Bring Bob's market-tested strategies and tools for sales performance directly to your stores through authentic engagement
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Keynotes & Speeches
Dynamic speaker who energizes audiences with his customer-centric approach and actionable insights
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Consulting & Business Makeovers
Streamline retail operations with a business makeover or learn targeted strategies to boost sales customer experiences.
Learn More
Online Retail Sales Training
Transform your sales staff with SalesRX. Interactive, customizable, on-demand online retail sales training
Learn More
In-Person Sales Training
Bring Bob's market-tested strategies and tools for sales performance directly to your stores through authentic engagement
Learn More
Keynotes & Speeches
Dynamic speaker who energizes audiences with his customer-centric approach and actionable insights
Learn More
Consulting & Business Makeovers
Streamline retail operations with a business makeover or learn targeted strategies to boost sales customer experiences.
Learn More
Real Results
Increase your sales by 20-50% within six months
Make this one major change to transform your business
Invest in Your Greatest Asset…Your People
The key to retaining customers, gaining valuable word-of-mouth referrals, and boosting average sales is establishing strong leadership that empowers your front-line team. That means investing in your people. Whether you need a keynote speaker to motivate your managers, a training program to transform your sales team, or a consultant to give you the tools to lead confidently, Bob Phibbs will inspire your sales team to deliver exceptional and memorable customer experiences.
Clients hire Bob Phibbs when they experience any of the following.
Margin erosion like never before.
Lower sales per square foot than they’ve ever had.
Higher turnover that is disrupting their ability to meet demand.
Store staff not maximizing every interaction.
The world's leading expert on brick-and-mortar retail
Meet Bob Phibbs
The champion of brick-and-mortar retailers, Bob was named a top retail influencer to complement his role as an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner.
Bob's work has been featured on ABC, MSNBC, Fox News, and PBS and in articles
published by Entrepreneur, The New York Times, and The Wall Street Journal. He
also performs business makeovers for The Los Angeles Times and received the
highest sales increase award from the #1 shopping mall in America.
The Retail Doctor's innovative methodology consistently sparks 20-50% revenue gains. He was awarded the World Retail Forum's Innovation Award in recognition of his online training platform SalesRX.
A Trusted Authority
Read on to see what our clients say, in their own words!
Working with The Retail Doctor was an extraordinary experience. He quickly grasped my businesses' needs and concerns. Bob had immediate suggestions for improvement for my 8 stores that were easy to implement and cost effective. His focus on customer centric sales experiences has already helped our team learn to connect with our customer on a higher level. Our staff is now earning trust and thus increasing sales. I look forward to ongoing work with Bob as we strive to double our retail footprint. I believe The Retail Doctor has the knowledge and experience to help us achieve that long term goal.
Deanna Renda, Founder, Naples Soap Company
The Photographic Research Organization (PRO) is a tough crowd to address. Camera stores are under intense margin and technology challenges. The survivors are pragmatic and focused on results. No fluff allowed. It’s extremely rare for the group to have a returning keynote speaker. Bob’s prior ratings and vibes were very strong ... It truly was revolutionary. Participants universally commented it was the best use of their time at any convention they had ever attended... If you’re ready to really catapult your conference to a new level, ask Bob about this unique approach. It was the most remarkable event in PRO’s 58 years of conventions.
Bill McCurry, Chairman, McCurry Associates
Bob has the ability to make people THINK, both as a consumer and a business person. He builds the value of being a retailer and providing class-leading customer service and interaction. This is such a key message for retailers today. The online impact to retail is huge, but Bob's message shows dealers that the sky is not falling and there are proven steps you can take to compete.
Bill Jackson, President/CEO at Rockford Association
