More often than retailers believe. In the unannounced mystery shops my team runs before any client trains, shoppers were...
Most retailers don't have a pricing problem. They have a selling problem they're trying to fix with a price tag. When th...
Your store doesn't run on your merchandise. It runs on the people standing next to it. In too many stores, those people ...
Store standards are the written rules for what a shopper sees before anyone says hello: a clean floor, a spotless bathro...