Store standards are the written rules for what a shopper sees before anyone says hello: a clean floor, a spotless bathro...
Give every store the same behaviors, not just the same task list. Over-hire and lock the schedule early. Drill what can ...
Hire now, hire more people than you think you need, and make it easy to say yes. Put the hourly rate in the ad, let appl...
The best way to greet a customer is to look them in the eye, smile, and say "Good morning," "Good afternoon," or "Good e...