Your employees don't smile, greet customers, or follow any script. Your sales are flat. Most retailers don't look in the...
Read The ArticleRestaurants used to be one of America's default "third places," where neighbors gathered to break bread. Now, three out ...
Read The ArticleCredit card customers spend more than cash customers ... a lot more. Research shows card users spend 12 to 18 percent mo...
Read The ArticleCustomer acquisition costs are up 38%, while retention rates keep sliding. Your marketing budget is working harder and d...
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