What About Bob?

Bob Phibbs, the Retail Doctor®, has helped hundreds of small and medium-sized businesses in every major industry, including hospitality, manufacturing, service, restaurant and retail. He is a nationally recognized expert on business strategy, customer service, sales, and marketing.  With over thirty years experience beginning in the trenches of retail and extending to senior management positions, he has been a corporate officer, franchisor and entrepreneur. 

As a motivational speaker and consultant, he has creatively helped some of America’s best-known retail brands, including Yamaha, Caswell-Massey, Husqvarna-Viking, LEGO, and Brother succeed during both good and bad economic circumstances. 

A frequent guest on MSNBC's Your Business, he and his work have been featured in Entrepreneur magazine, the Wall Street Journal and the New York Times. In addition, Phibbs provides business makeovers for the Los Angeles Times.

Phibbs owns a publishing firm and has started two successful businesses. In addition, his years as a conductor have helped give him insight into building teams.

Frequently quoted on matters about retailing, Phibbs has creatively helped businesses succeed when their customer base has been challenged. His presentations are designed to challenge business owners to look in the mirror to find a way to compete.

One of Phibbs' most publicized successes was his association with an independent coffee house where sales had slipped for years after Starbucks opened ten blocks away. When a second Starbucks opened just seventy-five feet from the store, the Retail Doctor® arrived to overhaul the operation. Sales rose a dramatic 50 percent over that record year and an additional 40 percent the following year. From that success, Bob Bob drank up the next big trend helping It’s A Grind Coffee, a startup, first as COO and then as CMO. Along the way, they grew to over 125 franchised locations nationwide, created a lot of buzz as the featured coffeehouse on ShowTime’s Weeds and helped make it the second-fastest growing company in Los Angeles County two years running. He has also been a partner in growing the Hunter Douglas elite Gallery dealers program across the US.

The nation's second largest library system hired him to teach them how to merchandise their 42 libraries. His award-winning book, You Can Compete is the backbone of Do-It-Best hardware's How-to-Beat-the-Big-Box kit for their 4400 stores.

As a member of the National Speaker's Association, Phibbs regularly addresses business organizations, corporations, and business conferences. A graduate of Chapman University with additional work at both UCLA and USC, Phibbs resides in upstate New York.

How can he help you? Click to contact Bob Phibbs.